• Refund processing fee from $100.00 per ticket
• Ticket Re-Issue Fee $50.00 per ticket
• Ticket Validation Fee $50.00 per ticket
• Credit card payment fee 2% of the total invoice
• Tickets where journey originates outside of Australia $35 per ticket
• Ticket change fee from $50.00 per ticket
• Any other fee charged, or cost incurred in arranging your requested services
• Extraordinary Circumstances Service Fees as determined by the Travel Providers and Admin/Service Fee charged by us
• The amount of the refund will depend on factors such as the timing of the refund request, the type of travel service booked, and the policies of the travel supplier.
• The amount of the refund will be determined based on the terms and conditions of the travel supplier and the specific circumstances of the cancellation.
• Refunds may be subject to deduction of cancellation fees, administrative fees, or non-refundable deposits as specified by the travel supplier and our company fees on certain cancellation.
• Refunds will be issued to the original payment method used for the booking, unless otherwise specified by the travel supplier.
• If the original payment method is not available, alternative arrangements for refund payment may be made at the discretion of ST Travels and Consulting.
• Extraordinary Circumstances Service Fees as determined by the Travel Providers and Admin/Service Fee charged by us

All of the above fees are NON-REFUNDABLE

• Some bookings or reservations may be non-refundable or have stricter refund policies imposed by the travel supplier.
• ST Travels and Consulting acts as an agent for various Travel Suppliers. All bookings are subject to the terms, conditions and limitations of liability imposed by third party Travel Suppliers some of which may limit or exclude liability in respect of certain matters, including death, personal injury, delay, or loss or damage to baggage. Whilst STTC is not liable or responsible in any way for the conduct or omissions of third parties, STTC is to be regarded as having the benefit of all such terms, conditions, and limitations of liability. To the extent of any inconsistency between these terms and conditions, and the terms and conditions of any Travel Supplier, the terms of the applicable Travel Supplier shall prevail.
• The Travel price only includes items that are expressly stated as being included in the booking confirmation, including its booking fees and service charges for conducting the Customers’ Travel arrangements. For the avoidance of doubt, local travel and airport taxes may apply overseas and are not included in the Travel price. STTC does not make any representations about or guarantee the class or standard of any accommodation or services selected for the Travel.
• STTC and its customers will be contractually bound when a ticket is purchased by the customer from it in which case STTC will act as a Principal.
• At its sole discretion, STTC reserves the right to mark up the suppliers’ price and to determine/fix the Prices of the tickets sold by it. These prices may fluctuate from time to time without prior notice. It is the customer’s responsibility to check all ticket prices and information relating to same before purchasing any of the tickets.
• Fares & Taxes are subject to change at any time without prior notice until tickets are issued.
• Schedule change fare difference is payable by the customer in addition to any applicable fees and penalties.
• Customers are required to pay STTC on the due dates mentioned on STTC invoices.
• STTC reserves the right to take legal action against the customer not paying by the due date. All legal costs and incidentals incurred by STT to recover its debts shall be borne by the respective customer in default.
• If any amount received by STTC from the customer is avoided by law then such payment shall not be deemed to have discharged the liability of the customer, and the customer and STT shall be restored to a position in which they would have been had no such payment been made.
• The customer unconditionally and irrevocably guarantees to STT the due and punctual payment by the customer of the monies due as and when it becomes due and payable to STT.
• If the customer does not pay STTC any of the indebtedness when due or any other event of Default occurs which entitles STT to enforce any security, or to accelerate payment of all or part of the indebtedness, then the customer must pay the amount of the indebtedness to STT on demand.
• Travel documents cannot be transferred to another person to use.
• STTC does not accept payment by Cheques. The acceptable mode of payment credit, or debit card or bank transfer.
• Payments by credit card will attract a non-refundable surcharge.
• We reserve the right to modify any of our Terms and Conditions at any time without prior notice.
• In the event of any dispute arising between ST Travels and Consulting (STTC) and the customer, Australian laws will apply for services provided within Australia. For services provided within Nigeria, the applicable Nigerian laws will govern the resolution of disputes.
• The customer shall not disclose their dealings with STT, quotes offered to the customer, etc. to any third party.
• The Customer must familiarise him or herself with any health or visa requirements and “travel warnings” which are applicable to the Travel. The Customer must obtain all exit, entry, customs, immigration, quarantine, health, and other documents required by the laws or regulations of the countries visited or transited and carry a valid passport at all times.
• The Customer acknowledges that the Customer passport must be valid for a period of at least six (6) months from the date of return.
• It is the Customer’s responsibility to ensure that they are aware of, consider and address any health requirements for the Travel, including any physical disability or medical conditions of the Customer. STT must be advised of any physical disability or medical conditions requiring special attention before a Customer books the travel.
• Each Customer is solely responsible for their own belongings and STT is under no obligation to replace or compensate, nor shall it be liable for any loss or damage suffered as a result of property belonging to the Customer being lost, stolen or damaged.
• To the maximum extent permitted by law, STTC will not be held responsible or liable in negligence, contract or howsoever if any person incurs, experiences or suffers an accident, direct or indirect loss including but not limited to loss suffered to property or person, damage, fatality, injury, psychological injury, inconvenience, loss of enjoyment, disappointment or health related issue whatsoever whilst in transit to or from the Travel, in respect of their time, presence or participation in the Travel and/or their time at a Travel location before, during or after the Travel. For the purposes of giving effect to this clause and in consideration of STT organising the Travel and the terms and conditions contained herein, the Customer hereby fully and finally releases and discharges STT from any liability, claim, action, right or entitlement whatsoever the Customer has against STTC whether known or unknown, whether accrued, contingent or inchoate arising out of, concerning or relating to the Travel.
• Each Customer, or if under the age of 16, their parents or legal guardians, fully indemnifies STTC against any loss, liability, damage, action, demand, expense, claim, fine, charge or obligation which STT has or may suffer or incur by reason of or in any way consequent upon, arising out of or incidental to the non-performance or non-observance of the obligations and liabilities imposed on the Customer under this contract or by reason of or concerning or arising out of the conduct, act or omission of the Customer on or related to the Travel.
• If any clause in this contract becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining clauses of this contract shall not in any way be affected or impaired.
• The Customer acknowledges and accepts the above terms and conditions applying with respect to the Travel and acknowledges having read and understood them and the Customer understands that no other agreement or disclaimer, verbal or otherwise, applies as this contract together with the booking confirmation contains the entire contract between the Customer and STTC.
• We do not principally supply any Travel Arrangements that form part of your booking. We solely act as an agent for Travel Providers to facilitate your purchase of Travel Arrangements from them.
• We may receive financial benefits (including commissions) and non-financial benefits from Travel Providers when we facilitate the sale of their Travel Arrangements to you.

• Passport and visa requirements are your responsibility. It is a requirement that you hold a valid passport to depart Australia, and most countries require passports to have at least 6 months validity. This means your passport should be valid for at least 6 months from your scheduled return to Australia.
• It is your responsibility to obtain vaccinations and preventative medicines as may be required for the duration of your travel. It is your responsibility to ensure that you are in possession of the necessary documentation to comply with the laws and regulations of the destinations to be visited. You should consult your GP or a specialist travel medical practitioner at least 8 weeks prior to travel.
• We will not be responsible for any loss you incur if you are denied boarding or entry to a destination because you do not have necessary documentation or records of vaccinations.
• Any information provided by us is given in good faith and for guidance only. We do not warrant its completeness, accuracy, and authenticity, you must make your own enquiries to satisfy yourself of entry and other requirements.

COVID-19

• You acknowledge that you are choosing to travel at a time when you may become exposed to Covid-19. You agree that you assume responsibility for risks to your health associated with travelling in the current environment.
• You should familiarise yourself with any vaccination obligations and obligations to have a negative Covid-19 PCR test within a certain period prior to travel and any obligations to quarantine either in destination or on return to Australia, or domestically. It is your responsibility to satisfy these requirements and associated costs.
• Please note that some airlines and other Travel Providers have implemented mandatory requirements in relation to vaccines and mask-wearing. It is your responsibility to familiarise yourself with these requirements and to comply with them.

IMPORTANT INFORMATION

• We strongly encourage you to be adequately insured for the duration of your trip. We recommend you consider comprehensive travel insurance to cover cancellation, medical requirements, luggage, and additional expenses. The choice of insurer is yours. We strongly suggest you purchase insurance at the time you pay your deposit. This is because cancellation fees and charges may be imposed from that time.
• Any special requests and requirements (including dietary, medical and disability access requirements) must be notified to us prior to you booking Travel Arrangements. While we will pass on requests and requirements to Travel Providers, note that we are not responsible if Travel Providers do not accommodate them. Any special requests and requirements notified to us after booking may be considered a booking amendment.
• All payments made to us will not be held on trust for you and may be held in any account of our choosing. Payments will be considered debts due and payable to Travel Providers subject to the Travel Provider Booking Conditions and payments in satisfaction of the Advisory and Booking Service Fees and any other fees payable by you to us. Please note that we can only provide you with a refund of payments not yet paid to a Travel Provider after the Travel Provider has authorised us to do so and after we have deduced any fees due to us.